Skip to main content

Nambi Solutions

Privacy Policy

1. Introduction

Nambi Solutions respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, submit an enquiry, request a quote, contact us, or use any of our services.

 

2. Contact Details

If you have any questions about this Privacy Policy or how your personal information is handled, you may contact us using the details below:

Nambi Solutions
Address: 375 Louis Rive Street, Montana Gardens, Pretoria, 0159
Phone: 012 824 7644
Email: info@nambisolutions.co.za

 

3. Personal Information We May Collect

We may collect personal information that you voluntarily provide to us through our website, contact forms, quote request forms, email, telephone calls, WhatsApp, or other communication channels.

This may include:

  • Your name and surname
  • Company name
  • Email address
  • Phone number
  • Service required
  • Information about your current setup
  • Information about what you would like to improve
  • Message or enquiry details
  • Address or site location, where needed for a quote, appointment, installation or service
  • Any other information you choose to provide to us

We may also collect basic technical information when you use the website, such as browser type, device information, pages visited and general website usage information.

 

4. How We Use Your Personal Information

We use personal information for legitimate business and service-related purposes, including to:

  • Respond to enquiries
  • Prepare and send quotations
  • Contact you about your service request
  • Arrange appointments, site visits, installations or support
  • Provide information about VoIP, CCTV, solar, printing, access control, financial solutions and office automation services
  • Improve our website, service quality and customer communication
  • Keep records of enquiries, quotes, service requests and communications
  • Comply with legal, accounting, administrative or regulatory requirements

We will not sell your personal information.

 

5. Website Forms and Enquiries

When you submit a form on our website, we use the information you provide to understand your enquiry and respond to you.

You should only submit information that is accurate and relevant to your request. If you provide information on behalf of a company or another person, you confirm that you are authorised to do so.

 

6. Marketing Communication

We may contact you about services related to your enquiry or existing relationship with Nambi Solutions.

Where required, we will ask for your consent before sending direct marketing communication. You may ask us to stop sending marketing communication at any time by contacting us.

 

7. Sharing of Personal Information

We may share personal information only where reasonably necessary, such as with:

  • Employees or authorised representatives of Nambi Solutions
  • Service providers who assist with website hosting, email, IT, forms, communications or administration
  • Suppliers or installation partners where needed to assist with a quote, product, installation or support request
  • Legal, accounting or regulatory parties where required by law

We will take reasonable steps to ensure that any third parties who process personal information on our behalf handle it securely and only for the purpose for which it was shared.

 

8. Storage and Security

We take reasonable technical and organisational steps to protect personal information against loss, misuse, unauthorised access, disclosure, alteration or destruction.

However, no website, email system or online transmission is completely secure. You accept that submitting information online carries some risk, and we encourage you not to submit unnecessary sensitive information through the website.

 

9. Retention of Personal Information

We will only keep personal information for as long as reasonably necessary for the purpose for which it was collected, unless a longer retention period is required or permitted by law.

This may include keeping records for customer service, quotation, installation, support, accounting, legal or administrative purposes.

 

10. Cookies and Website Tracking

Our website may use cookies or similar technologies to improve website performance, understand how visitors use the website, and provide a better browsing experience.

Cookies are small files stored on your device. You can disable cookies in your browser settings, but some parts of the website may not function properly if cookies are disabled.

 

11. Links to Third-Party Websites

Our website may contain links to third-party websites or platforms, such as Google Maps, social media pages, WhatsApp or supplier websites.

We are not responsible for the privacy practices, security or content of third-party websites. You should review the privacy policies of those websites before using them.

 

12. Your Rights

Subject to applicable law, you may have the right to:

  • Ask what personal information we hold about you
  • Request correction of inaccurate or outdated information
  • Request deletion of personal information where legally appropriate
  • Object to certain processing of your personal information
  • Withdraw consent where processing is based on consent
  • Lodge a complaint with the Information Regulator of South Africa

To exercise your rights, please contact us using the details in this Privacy Policy.

 

13. Accuracy of Information

Please ensure that any personal information you provide to us is accurate, complete and up to date.

If your information changes, you may contact us to update it.

 

14. Children’s Privacy

Our website and services are not aimed at children. We do not knowingly collect personal information from children without appropriate consent from a parent or legal guardian.

 

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be published on this website with a revised “Last updated” date.

Your continued use of the website after changes are published means you accept the updated Privacy Policy.

 

16. Information Regulator

If you believe your personal information has been processed unlawfully, you may contact the Information Regulator of South Africa.

We encourage you to contact us first so that we can try to resolve your concern.